Get It Done

Company

Overview

Get It Done is a pioneering platform in the GovTech sector, specializing in citizen engagement through efficient issue reporting and tracking. The platform’s unique real-time resolution tracking feature not only enhances transparency but also fosters a sense of community involvement. By facilitating direct communication between citizens and local government agencies, Get It Done plays a crucial role in building trust and accountability in public service delivery. Over the years, Get It Done has evolved to cater to a diverse array of local government needs, adapting its services to meet the growing demands of smart city initiatives. Its user-friendly interface and mobile accessibility set it apart in the crowded landscape of citizen engagement tools. By leveraging technology to streamline communication and feedback, Get It Done exemplifies the potential of digital solutions in transforming how citizens interact with their local governments, making it a vital asset for communities aiming to enhance civic participation and improve public service efficiency.

What it offers

Products and capabilities

Get It Done offers a comprehensive suite of services designed to facilitate effective citizen engagement. The core features include issue reporting, real-time tracking, and resolution management, enabling citizens to report non-emergency issues such as potholes, streetlights outages, and other local concerns. The platform is equipped with geolocation capabilities, allowing citizens to pinpoint issues accurately. Additionally, Get It Done provides analytics tools for local governments, helping them identify trends and allocate resources effectively. The platform also supports integration with existing government systems, ensuring seamless communication and workflow management. Furthermore, its mobile application enhances accessibility, empowering citizens to engage with their local government anytime, anywhere.

Fit

Best suited for

Get It Done is best suited for local governments and municipalities looking to enhance citizen engagement through an effective issue reporting platform. It is particularly beneficial for smaller to medium-sized local agencies that may lack extensive resources but still wish to improve public service responsiveness. Organizations focused on increasing civic participation and transparency in issue resolution will find value in its real-time tracking capabilities. Additionally, it can serve local governments at any level—city, county, or township—aiming to modernize their communication with residents and streamline service delivery.

Evaluation

Strengths and limitations

Score context

How the experimental score reads

High scores in data quality are attributed to the platform's ability to provide accurate and detailed reporting features. The coverage metric also performed well, indicating broad applicability across various local government contexts. Overall, Get It Done demonstrates solid value within the citizen engagement category, with opportunities for improvement in certain areas.

Market context

Alternative options

For organizations considering alternatives to Get It Done, SeeClickFix is a notable option, especially for those prioritizing extensive customization and citizen feedback loops. PublicStuff offers a similar feature set but may be preferable for larger municipalities that require advanced reporting capabilities. CitizenServe is ideal for government agencies seeking a comprehensive suite that includes licensing and permitting alongside citizen engagement. CitySourced excels in mobile accessibility and may be more suitable for tech-savvy communities. Lastly, CivicPlus provides a broader range of digital services for government websites and citizen engagement, making it a solid choice for local governments looking for an integrated solution. Each of these alternatives offers unique features that may better address specific organizational needs.